Human Resources
 
General Management and Administration
 
  • HR Strategy & Planning

  • Getting the Best Out Of Your Training Programs

  • HR Effectiveness - Measurement & Metrics

  • HR Policy & Employee Handbook Development

  • HR for Non-HR Managers

  • PMS using winning KPIs - The balanced Scorecard Approach

  • Effective Compensation & Benefits Systems

  • Getting the Right Talent - Job Analysis, Recruitment & Selection

  • Equality, diversity and inclusion

  • Talent Management and Succession Planning

  • Selecting, Developing and Managing Talent

  • Compensation and Benefits Administration

  • Developing Sound Compensation and Benefits Policies

  • Retirement Planning

  • Delivering Commercial Value through HR Business Partnership

  • Essential Skills for the First-Time Manager or Supervisor

  • Leadership, Team-building and Coaching

  • Making the Transition from Staff to Supervisor

  • Managing Conflict

  • Administrative Office Management

  • Business Process Reengineering

  • Building a Cohesive Team

  • Crafting and Executing Your Business Strategy

  • Business Plans and Proposal Writing

  • Supply Chain Management

  • Project Management Overview for Managers

  • Negotiation and Decision Making

  • Managing Change

Sales and Marketing
 
Personal Effectiveness
 
  • Delivering Exceptional Customer Service

  • Customer Relationship Management

  • Customer Service Excellence

  • Effective Salesmanship

  • Impact-based Sales presentation

  • Copy writing: Promotional and marketing material that gets results

  • Effective Market Research

  • Selling Basics: Building the New Salesman

  • Time & Stress Management

  • Assertiveness skills

  • Conflict Management

  • Developing Emotional Intelligence

  • Report Writing for Business

  • Writing Speeches: Keynotes, Presentations and Special Occasions

  • Creative Problem Solving and Strategic Thinking

  • Dealing with Difficult People

  • Developing Emotional Intelligence

  • How to Communicate with Tact and Professionalism

  • How to Deliver Presentations with Ease and Confidence

  • How to Manage Conflict and Confrontation

  • Managing Emotions Under Pressure

  • Business Writing: Proposals, Reports and Memos

  • Emotional Intelligence in management and leadership

  • Confident and effective presentations

  • Presentation Skills for Managers

Microsoft Office Suite
  • Excel 2010 / 2013 / 2016 Basics

  • Excel 2010 / 2013 / 2016: Intermediate

  • Advanced  Excel

  • Mastering  Excel

  • Word 2010 / 2013 / 2016 Basics

  • Word 2010 / 2013 / 2016: Intermediate

  • Advanced  Word

  • Mastering  Word (2 day)

  • PowerPoint 2010 / 2013 / 2016 Basics

  • PowerPoint 2010 / 2013 / 2016: Intermediate

  • Advanced  PowerPoint

  • Mastering  PowerPoint

 

                                             Opening Hours

                                             Mon - Fri 8:00am -5:00pm

                                             Closed Sat and Sun

                                             Phone

                                            +233 (0)20-962-4640

                                            

                                             Email

                                             info@opusperitia.com

© 2020 by Opus Peritia Human Capital Advisors